Cannot restore Nibble Firmware

Hi, I’d like to restore my son’s Nibble firmware but we can’t seem to via the GUI. We keep getting a JS error:

CleanShot 2022-06-25 at 17.51.01

We’ve tried reinstalling both CircuitBlocks and Arduino but still get the same error.

We’re on macOS 12.4 and a M1 Max if that helps.

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Heyy @gcaprio,

thank you for reaching out.

Can you let me know if your Nibble worked properly before trying to restore firmware?

Sincerely,
Monika

Yes, though we have a custom program we wrote on it with some bugs. That’s why we want to restore the firmware and start over.

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Hi,

thank you for the reply.

Please try (running the sketch/restoring the firmware) again so the error occurs again, then go back to the home page in CircuitBlocks, scroll to the bottom, and in the footer you will find a “Send error report” button.

Clicking it will open a window showing all the information which will be sent, which includes the error that happened as well as some other info about your system that might help us resolve your problem.

When you click “Send report”, the report will be sent to tour servers, and you will get a report ID. Please get back to us with that ID and we’ll be able to assist further.

You can send the error report ID to contact@circuitmess.com

Best regards,
Monika

OK, great, email & error report sent.

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Thank you so much! :slight_smile:

We’ll get back to you with the solution asap!

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