Chatter display flips upside down!

📻🔉 Chatter
#1

Help! We just built our chatters. 1 works perfectly. The other boots up fine but after about 3 seconds the display flips upside down. How can i fix this issue? Its unusable this way :frowning:

#2

Hello @Coryg,

Thanks for reaching out to us.

Could you please send us a short video or a few pictures showing what happens with the display?
In the meantime, please try doing a firmware restore at code.circuitmess.com and see if that fixes the issue.

Kind regards,
Filip

#3

Hello there. Heres a couple pics of powerup and when it flips the display. Ive tried a firmware reset on the website but it is still the same.

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#4

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#5

I cant seem to get a video to send on here. I have a video though.

#6

Hi @Coryg,

Could you try sending the video to us via mail to contact@circuitmess.com?

Also thank you for the pictures and we’ll definitely investigate them further.

Kind regards,
Filip

#7

Hi, @Coryg,

In addition to the video, could you please also unscrew the device and send us a photo of both Chatters (the working one and the faulty one)? We’d like a picture similar to the one in the attachment, where the ribbon cable from the screen is clearly visible.

You can send all of that to us via mail to contact@circuitmess.com.

Thanks in advance.

Kind regards,
Filip

IMG_20250818_125433
IMG_20250818_1254331920×2557 413 KB

#8

Hi once again @Coryg,

It might help to carefully disconnect and then reconnect the ribbon cable to the connector to see if that resolves the screen issue.

If that doesn’t help, please reach us via mail (contact@circuitmess.com) with your order number and we’ll send you a replacement device.

Kind regards,
Filip

#9

The same thing happens to one of my chatters (just purchased a couple of weeks ago).

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1 Like
#10

They sent me out a replacement board and screen and it works fantastic! They’ve got excellent customer service. im very pleased.
Its a weird problem and I tried all of the trouble shooting tips but nothing helped.

#11

Hi @AndLyle,

Thanks for reaching out.

Could you please send us an email via contact@circuitmess.com with your order number and this picture you sent here and we’ll definitely try to sort this out for you?

Kind regards,
Filip

#12

Hi @Coryg,

We’re really glad to hear that the new PCB fixed the issue!

Once again, we’re very sorry for the inconvenience you had to go through, and we’re happy everything is working as it should now.

Best regards,
Filip