Chatter won't turn on

📻🔉 Chatter
#1

I built both Chatter, they both went ok and I can’t see that I’ve missed anything but neither of them turn on. I’ve obviously changed the batteries for new ones, but still nothing. Before I go to the trouble of taking them apart (or backtracking through the build, at least) I wondered if anyone had a similar issue and if anyone has any ideas about troubleshooting?

1 Like
#2

Hi @literalbest,

Thank you for reaching out.

So sorry to hear your Chatters are not working! :frowning:

Can you contact us at contact@circuitmess.com and send a few photos of the devices without the acrylic casings so we can check where the problem might be?

Sincerely,
Monika from CircuitMess

#3

Hi Monika

I have the same problem - neither will turn on. New batteries tested as well.

Cheers
Brett

1 Like
#4

Hey @Thebnut,

thank you for reaching out!

Can you contact us at contact@circuitmess.com and send a few photos of the devices without the acrylic casings so we can check where the problem might be?

Sincerely,
Monika from CircuitMess

#5

I have the same problem as well. I connected the battery and screen to my other chatter, and it worked perfect. The problem is in the PCB.

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1 Like
#6

Hey @Jacob_Lee,

Thank you for reaching out.

Please contact us at contact@circuitmess.com, and we’ll resolve the issue.

-Monika

#7

mine wont turn on either

#8

its been a month since it turned on

1 Like
#9

Can you please send us a few photos of your Chatter if it won’t turn on? Send it to contact@circuitmess.com.

Also, did you try to change the batteries?

Best,
Monika

#10

Yes, I think it’s the switch that’s the issue

#11

We just had the same issue. Built both chatters with my son, they worked perfectly. We connected one to his laptop to install micropython, and now that one won’t power on. I’ve checked the screen connections and there’s been no physical change to any of the hardware. We restored the firmware, as circuitblocks recognizes that there is a device connected but still nothing. I don’t want to try and connect the second Chatter because I fear the same thing will happen.

#12

My pair of Chatters 2.0 will not power on as well. They will work if they are plugged in with the provided cable and a generic charging brick. Neither will work on just battery power.

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#13

I’m having the same issue. Works through USB, but not through the batteries. Not sure if it’s not delivering enough power or if the switch is the issue, because it doesn’t matter if it’s on or off when the USB is plugged in.

#14

Hi @Sir_william87 and @AkuTaco ,

Could you both please reach out to us at contact@circuitmess.com?

Some of the Chatter 2.0 battery holders were unfortunately manufactured with the JST connector inverted.

On a correctly wired holder, when you plug it into the PCB and look at it from above (with the buttons facing you), the red wire should be on the outside edge and the black wire should be closer to the buttons.

If the wires are switched, the device won’t power on from the batteries.

We’ll be sending replacement battery holders to all affected customers.
Please send us an email with a short description of the issue and your full shipping information, and we’ll organize the shipment for you.

We’re sorry about this issue, and we want to thank you for your understanding.

Best regards,
Filip