Chatters (both) not recognized when connected to Mac (apple M2)

Hello! Our chatters connect to each other and work, but are not recognized when connected to Mac (apple M2)

macOS enumerates the device as USB JTAG/serial debug unit. It does not expose a CDC serial interface, so Web Serial shows no compatible devices.

This appears to be an ESP ROM/debug mode state after factory reset. Please advise on recovery firmware or replacement.

Thanks!