Clockstar 2 not loading apps

My Clockstar will connect to my phone but when I try to use the app loader, it cannot connect.
It is not a soldering issue. This was soldered at the factory.
I just want to upload the existing apps.

Thanks

Hello,

We’re very sorry to hear about the issue you’re experiencing with your ClockStar. We deeply apologize for this delayed resolution and the inconvenience it has caused.

We’ll reach out to you privately to assist and help get this sorted as quickly as possible.

Thank you for your patience and understanding.