"couldn't fetch time" 2G version

[ewaca]

Hi, i want to force sync time in “date and time” menu, but i got this message “couldn’t fetch time set it manually” . Is there anything i can do ? Do i have to increase the “4000” ms in this line :

(file SettingsApp/cpp line 2335

if(millis() - previousMillis >= 4000)

Here the Serial monitor while i’m trying to sync time :

REPLY:
INDEX:
65535
␀
REPLY:“04/01/01,0
INDEX:
65535
␀
REPLY:0:35:25+00”

OK

+CCLK:
INDEX:
65535
␀
REPLY:"
INDEX:
65535
␀
REPLY:04/01/01,00
INDEX:
65535
␀
REPLY::
INDEX:
65535
␀
REPLY:35:25+00"

OK
AT+CCLK?
INDEX:
65535
␀
REPLY:A
INDEX:
65535
␀
AT+CY:T+CCLK?
INDEX:
65535
␀
REPLY:CLK?
+CCLK: “04/01/01,00:35
INDEX:
7
+
REPLY::25+00”

INDEX:
65535
␀
REPLY:O
INDEX:
65535
␀
REPLY:K
AT+CCLK?
INDEX:
65535
␀
REPLY:?
+CCLK:
INDEX:
65535
␀
REPLY:"
INDEX:
65535
␀
REPLY:04/01/01,00:35:25+00"

OK
INDEX:
65535
␀
REPLY:
AT+CCLK?
INDEX:
65535
␀
REPLY:T
INDEX:
65535
␀
AT+CCLK?CLK?
+CCLK: “0
INDEX:
18
+
REPLY:4
INDEX:
65535
␀
REPLY:/01/01,00:35
INDEX:
65535
␀
REPLY::25+00”

OK
AT+CCLK?
INDEX:
65535
␀
REPLY:C
INDEX:
65535
␀
AT+CCLCLK?
INDEX:
65535
␀
REPLY:K?
+CCLK: “04/01/01,00:35:
INDEX:
5
+
REPLY:2
INDEX:
65535
␀
REPLY:5+00”

OK
INDEX:
65535
␀
REPLY:
AT+CCLK?
INDEX:
65535
␀
REPLY:
+CCLK: “0
INDEX:
2
+
REPLY:4
INDEX:
65535
␀
REPLY:/01/01,00:35:25+00”

OK
A
INDEX:
65535
␀
AT+LY:T+CCLK?
INDEX:
65535
␀
REPLY:C
INDEX:
65535
␀
AT+CCLK?K?
+CCLK: “04/
INDEX:
16
+
REPLY:01/01,00:35:2
INDEX:
65535
␀
REPLY:5+00”

OK
AT+CCLK?
INDEX:
65535
␀
REPLY:K
INDEX:
65535
␀
AT+CCLK?
INDEX:
65535
␀
REPLY:
INDEX:
65535
␀
REPLY:
+CCLK: “04/01/01,00:35:26
INDEX:
2
+
REPLY:+
INDEX:
65535
␀
REPLY:00”

OK

INDEX:
65535
␀
AT+CCLK?+CCLK?
INDEX:
65535
␀
REPLY:

INDEX:
65535
␀
REPLY:+CCLK: “04/
INDEX:
0
+
REPLY:01/01,00:35:26+00”

OK
A
INDEX:
65535
␀
REPLY:T
INDEX:
65535
␀
AT+CY:+CCLK?
INDEX:
65535
␀
REPLY:C
INDEX:
65535
␀
AT+CCLK??
+CCLK: “04/0
INDEX:
15
+
REPLY:1/01,00:35:
INDEX:
65535
␀
REPLY:2
INDEX:
65535
␀
REPLY:6+00”

OK
AT+CCLK?
INDEX:
65535
␀
AT+CCLK??
INDEX:
65535
␀
REPLY:
INDEX:
65535
␀
REPLY:
+CCLK: “04/01/01,00:35:26
INDEX:
2
+
REPLY:+
INDEX:
65535
␀
REPLY:00”

OK
A
INDEX:
65535
␀
AT+CCLK?CCLK?

INDEX:
65535
␀
REPLY:+
INDEX:
65535
␀
REPLY:CCLK: “04/0
INDEX:
65535
␀
REPLY:1/01,00:35:26+00”

OK
AT
INDEX:
65535
␀
REPLY:+
INDEX:
65535
␀
AT+CC:CCLK?
INDEX:
65535
␀
AT+CCLK??
INDEX:
65535
␀
REPLY:K
INDEX:
65535
␀
AT+CCLK?
INDEX:
65535
␀
REPLY:T
INDEX:
65535
␀
REPLY:+CCLK?
+CCLK: “04/01/01,0
INDEX:
9
+
REPLY:0:35:26+00”
INDEX:
65535
␀
REPLY:
INDEX:
65535
␀
REPLY:

OK
AT+CCLK?
INDEX:
65535
␀
REPLY:CCLK?
+CC
INDEX:
65535
␀
REPLY:L
INDEX:
65535
␀
REPLY:K: “04/01/01,00:35:26+00”

INDEX:
65535
␀
REPLY:
OK
AT+CCL
INDEX:
65535
␀
REPLY:K
INDEX:
65535
␀
AT+CCLK?
+CCLK:
INDEX:
65535
␀
REPLY:
INDEX:
65535
␀
REPLY:“04/01/01,0
INDEX:
65535
␀
REPLY:0:35:26+00”

OK
AT+CCLK?
INDEX:
65535
␀
REPLY:
INDEX:
65535
␀
ATPLY:AT+CCLK?
INDEX:
65535
␀
REPLY:+CCLK?
+CCLK: “04/01/01,00
INDEX:
9
+
REPLY::
INDEX:
65535
␀
REPLY:35:26+00”

INDEX:
65535
␀
REPLY:
OK
AT+CCLK?
INDEX:
65535
␀
REPLY:LK?
+CCLK
INDEX:
65535
␀
REPLY::
INDEX:
65535
␀
REPLY: “04/01/01,00:35:26+00”

O
INDEX:
65535
␀
REPLY:K
AT+CCLK?
INDEX:
65535
␀
REPLY:
INDEX:
65535
␀
AT+CCLK?+CCLK?
+CCLK:
INDEX:
65535
␀
REPLY:“04/01/01,0
INDEX:
65535
␀
REPLY:0
INDEX:
65535
␀
REPLY::35:26+00”

OK
AT+CCLK?
INDEX:
65535
␀
REPLY:A
INDEX:
65535
␀
AT+LY:T+CCLK?
INDEX:
65535
␀
REPLY:CCLK?
+CCLK: “04/01/01,00
INDEX:
8
+
REPLY::
INDEX:
65535
␀
REPLY:35:26+00”

INDEX:
65535
␀
REPLY:
OK
AT+CCLK?
INDEX:
65535
␀
REPLY:C
INDEX:
65535
␀
REPLY:LK?
+CCLK:
INDEX:
65535
␀
REPLY: “04/01/01,00:35:26+00”

OK
INDEX:
65535
␀
REPLY:
AT+CCLK?
INDEX:
65535
␀
REPLY:A
INDEX:
65535
␀
AT+CCLK?CCLK?
+CCLK: "
INDEX:
19
+
REPLY:04/01/01,00
INDEX:
65535
␀
REPLY::
INDEX:
65535
␀
REPLY:35:26+00"

OK
AT+CCLK?
INDEX:
65535
␀
REPLY:+CCLK?
+C
INDEX:
65535
␀
REPLY:C
INDEX:
65535
␀
REPLY:LK: “04/01/01,00:35:26+00”

INDEX:
65535
␀
REPLY:
INDEX:
65535
␀
REPLY:
OK
AT+CCL
INDEX:
65535
␀
AT+CCLK?
INDEX:
65535
␀
REPLY:?
INDEX:
65535
␀
AT+CCLK?
INDEX:
65535
␀
AT+CCLK?CCLK?
+CCLK: "
INDEX:
19
+
REPLY:0
INDEX:
65535
␀
REPLY:4/01/01,00:3
INDEX:
65535
␀
REPLY:5:26+00"

OK
AT+CCLK?
INDEX:
65535
␀
REPLY:+
INDEX:
65535
␀
AT+CCLCCLK?
INDEX:
65535
␀
REPLY:K?
+CCLK: “04/01/01,00:35:
INDEX:
5
+
REPLY:26+00”

O
INDEX:
65535
␀
REPLY:K
INDEX:
65535
␀
REPLY:
AT+CCLK?
INDEX:
65535
␀
AT+CCLK?
INDEX:
65535
␀
REPLY:T
INDEX:
65535
␀
AT+CCLK?CLK?
+
INDEX:
65535
␀
REPLY:CCLK: “04/01
INDEX:
65535
␀
REPLY:/01,00:35:26+00”

OK
AT+C
INDEX:
65535
␀
REPLY:C
INDEX:
65535
␀
AT+CCLKK?
INDEX:
65535
␀
AT+CCLK?
+CCLK: “04/01/
INDEX:
13
+
REPLY:0
INDEX:
65535
␀
REPLY:1,00:35:26+0
INDEX:
65535
␀
REPLY:0”

OK
AT+CCLK?
INDEX:
65535
␀
REPLY:A
INDEX:
65535
␀
REPLY:T+CCLK?
+
INDEX:
65535
␀
REPLY:CCLK: “04/01/01,00:35:26+00”
INDEX:
65535
␀
REPLY:

OK
AT+C
INDEX:
65535
␀
REPLY:C
INDEX:
65535
␀
AT+CCLK??
+CC
INDEX:
65535
␀
REPLY:LK: “04/01/0
INDEX:
65535
␀
REPLY:1
INDEX:
65535
␀
REPLY:,00:35:26+00”

OK
AT+CCL
INDEX:
65535
␀
AT+CCLK?
INDEX:
65535
␀
REPLY:T+CCLK?
+CCLK: “04/01/01,
INDEX:
10
+
REPLY:0
INDEX:
65535
␀
REPLY:0:35:27+00”
INDEX:
65535
␀
REPLY:

OK
AT+CCLK?
INDEX:
65535
␀
REPLY:+
INDEX:
65535
␀
AT+CC:CCLK?
INDEX:
65535
␀
REPLY:LK?
+CCLK: “04/01/01,00:35
INDEX:
6
+
REPLY::
INDEX:
65535
␀
REPLY:27+00”

O
INDEX:
65535
␀
REPLY:K
AT+CCLK?
INDEX:
65535
␀
REPLY:?
INDEX:
65535
␀
REPLY:
+CCLK: "
INDEX:
3
+
REPLY:04/01/01,00:35:27+00"

OK
INDEX:
65535
␀
REPLY:
AT+CCLK?
INDEX:
65535
␀
REPLY:T
INDEX:
65535
␀
AT+CCLK?CLK?
+CCLK: “04
INDEX:
18
+
REPLY:/01/01,00:35
INDEX:
65535
␀
REPLY::
INDEX:
65535
␀
REPLY:27+00”

OK
AT+CCLK?
INDEX:
65535
␀
AT+CCLKLK?
INDEX:
65535
␀
REPLY:?
+CCLK: “04/01/01,00:35:2
INDEX:
4
+
REPLY:7
INDEX:
65535
␀
REPLY:+00”

OK
INDEX:
65535
␀
REPLY:
AT+CCLK?
INDEX:
65535
␀
REPLY:
INDEX:
65535
␀
REPLY:
+CCLK: “0
INDEX:
2
+
REPLY:4/01/01,00:35:27+00”

OK
INDEX:
65535
␀
REPLY:

INDEX:
65535
␀
ATPLY:AT+CCLK?
INDEX:
65535
␀
REPLY:+
INDEX:
65535
␀
AT+CCLK?LK?
+CCLK: “04
INDEX:
17
+
REPLY:/01/01,00:35
INDEX:
65535
␀
REPLY::
INDEX:
65535
␀
REPLY:27+00”

OK
AT+CCLK?
INDEX:
65535
␀
AT+CCLKLK?
INDEX:
65535
␀
REPLY:?
INDEX:
65535
␀
REPLY:
+CCLK: “04/01/01,00:35:27
INDEX:
3
+
REPLY:+00”

OK
INDEX:
65535
␀
REPLY:

INDEX:
65535
␀
AT+CCLK?+CCLK?
INDEX:
65535
␀
REPLY:
INDEX:
65535
␀
REPLY:
+CCLK: “04
INDEX:
1
+
REPLY:/01/01,00:35:27+00”

OK
A
INDEX:
65535
␀
REPLY:T
INDEX:
65535
␀
AT+CY:+CCLK?
INDEX:
65535
␀
AT+CCLK?K?
+CCLK: “04/0
INDEX:
16
+
REPLY:1
INDEX:
65535
␀
REPLY:/01,00:35:2
INDEX:
65535
␀
REPLY:7+00”

OK
AT+CCLK?
INDEX:
65535
␀
AT+CCLK?
INDEX:
65535
␀
REPLY:
INDEX:
65535
␀
REPLY:
+CCLK: “04/01/01,00:35:27+
INDEX:
1
+
REPLY:00”

OK
A
INDEX:
65535
␀
REPLY:T
INDEX:
65535
␀
AT+CCLK?CLK?
+
INDEX:
65535
␀
REPLY:CCLK: “04/0
INDEX:
65535
␀
REPLY:1
INDEX:
65535
␀
REPLY:/01,00:35:27+00”

OK
AT+
INDEX:
65535
␀
REPLY:C
INDEX:
65535
␀
AT+CCLCLK?
INDEX:
65535
␀
AT+CCLK?
+CCLK: "04/01/
INDEX:
14
+
REPLY:0
INDEX:
65535
␀
REPLY:1,00:35:27+0
INDEX:
65535

[Sandi_Homolak]

Hey @ewaca,

thank you for reaching out to us. Our software team will take a look at this and get back to you soon.

Best,
Sandi

[Sandi_Homolak]

Hey @ewaca,

the date/time update fails because your 2G network fetches the following date: 1.1.2004.

If resetting the device and reinstalling the SIM card doesn’t solve the issue, it means that the problem lies with your mobile provider.

You can also try with a different SIM card.

Best,
Sandi

[ewaca]

Hi @Sandi_Homolak
It works great with a different SIM card on a different mobile provider.
thank you

Regards

[Sandi_Homolak]

Hi @ewaca,

no problem. Thank you for letting us know!

Best,
Sandi