Help spencer not working

Just assembled spencer. Plugged into Mac. lights come on - welcome message comes. uploaded blocks, hardware not registering at all.
Unable to connect ir configure spencer. Tried on Windows 10 (64 bit) and mac os on two different machines.

Hello there @Magnus,

thank you for posting on our forum.

Could you please try and restore the firmware, on all of your computers, open and then close the settings and then send us an error report at [email protected]?

Dora from CM