@JWinslow23 Hey, sorry to hear that, we will work the problem out.
The most common problem is the one that the SIM card is not properly inserted - see the photo and check out if you did it like that. When the SIM card is inserted, the phone must be restarted so that the SIM module reads the card.
Wi-Fi network is not connected at all times since it currently has no other functionalities other than updating firmware (we will add some more features in the future). The signal strength is actually meant for the network, not for the Wi-Fi, so it is logical that it’s zero since you have no connection to the network.
US supports several modules, but there is some chance that some frequencies are not as strong in some areas. There is limited data on these things and we’re sending modules that are supported in most areas and that work the best in most of the country.
Did you find some additional info about the frequencies? If we determine that some other module would work better in your area, we can arrange a module switch.