hi, I just purchased a chatter 2 and one of the LCDs was cracked out of the box. is it possible to order a replacement?
Hello @jsiglow,
Thanks for reaching out and we’re really sorry to hear that.
Could you please send us your order number and few pictures of the cracked screen via mail at contact@circuitmess.com.
We’ll gladly take a look and help get this situation resolved.
Kind regards,
@Filip_Milkovic sorry for the delay getting back to you. I didn’t purchase the Chatter 2.0 directly from CircuitMess. I purchased it via a local reseller called Marden’s. I will be happy to purchase a screen since I didn’t purchase the device from Circuitmess directly.
Jsiglow
Hi @jsiglow,
Thank you for getting back to us. It doesn’t matter whether the kit was purchased directly from us or through a reseller, we’ll be glad to help you out.
Please contact us via email at contact@circuitmess.com and include a few pictures of the screen and the package you received. Once we have those, we’ll arrange to send you a replacement part free of charge.
Looking forward to your message.
Best regards,
Filip