Artemis smartwatch issues

Hi,

We have a couple of issues with the item.

One being simply a packaging issue, the Perspex screen we received had a really significant scratch on it, which was cutting through the film protector into the Perspex. The position of the scratch is right over the lcd screen, otherwise we could have ignored it. So, wondering how we can get a replacement part.

The second issue is a design issue, the Perspex screen is a 2mm thick screen, and the specified and provided screws are m2x3, those screws are not big enough to catch the spacer on the other side of the screen. Think about it, the screw is 3mm long from the head to the ‘foot’, the screen is 2mm, that leaves 1mm of screw column to catch into the spacer. And you have a little less really because the screw does not sit flush with the screen. Unless we are expected to force it down. But even then, we could only hope for 1mm. That’s not enough, there is plenty of room in the spacer for m2x5 surely.

1 Like

I had the same issue with the screws, and was missing a screw also.

I would also like to know how to get replacement parts.

Will follow this thread.

Also, I don’t see any coding materials for the watch. Thanks

UPDATE

The plastic screen protector’s two corners have broken off. This build has a lot of issues. The screws being a big part of the problem.

PLEASE How can we get replacement parts ASAP.

Very disappointed.