Byteboi not charging

My son assembled his byteboi yesterday and that seemed to go well. However, he hasn’t been able to get it to charge. The instructions say an LED to the left of the port should light up and that isn’t happening either. Any ideas? Thanks.

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Hi @Emily_V,

thank you for reaching out.

Can you please contact us at [email protected] and send a few photos of your ByteBoi so we can check it?

Thank you in advance,
Monika