Jay-D SD Card got lost

Hello everybody, I see that @WesMess have a similar problem as myself. My son lost the original SD Card and I bought a new one, but Jay-D says that ‘There is no SD Card’. So should I format the SD Card to FAT32? On @WesMess case it doesn’t worked.
@CircuitMess support doesn’t answer at all. Could someone give some feedback about this?

Thank you in advance.