We sent our phone back to CircuitMess for repairs. Apparently, there was something wrong with the network card. We received the phone back but can’t get it to work. Signal often (not always but often) shows 99 but cannot register to network. We’ve tried a different SIM card with no change. It seems that the operating system is constantly acting strangely. I know that’s a vague term for troubleshooting purposes, but it never seems to behave the same consistently. Sometimes it says to check the antenna, and then suddenly, that’s not a problem anymore. Then the screen goes black while trying to enter the wifi password. If rebooted, the phone sometimes gets stuck in a reboot loop where it won’t start and just keeps rebooting. This can only be resolved by disconnecting the battery. The behavior is just random and it seems that every time it boots up, it has a different issue. We have checked with Ting and the SIM is indeed activated but it (the phone) has never registered to the network, in spite of numerous attempts to do so.
We just don’t know what to do from here.