My Artemis 2 watch arrived broken

Hey guys, contacted support through the web site a few days ago when I recieved it, but no response. My Artemis 2 watch arrived with the screen colors inverted (so it was white with blue lines?) and is hard to read (looks polarised). In addition, the little select switch bottom left keeps getting stuck in the down position, making navigating the menus pretty much impossible. What are my options for next steps? Thanks!