Soldering Iron is smoking

So I proceeded to plug in and set up my Soldering Iron that was in the CircuitMess Tools box. Its the model with the iron button that should be ready to go after removing the cap and plugging it in, but after I started it the tip started smoking and something on the Soldering Iron started turning brown and bulging.

Image of the damage:

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Hey there,

thank you for reaching out.

Can you contact us at, and we’ll help immediately?

Monika from CircuitMess