Trouble with CircuitBlocks

[maer_sf]

Hello, I’m trying to get circuitblocks running on my Mac (Big Sur) so I can update my Wheelson firmware. I’ve installed the application and associated Arduino app as well. However, I get this Library Update error:

Most assuredly my internet connection is functioning.

I noticed that I was not able to launch the Arduino application that Circuit Blocks installed. I tried installing the Arduino IDE from arduino.cc, but that had no effect on the CircuitBlocks error, even after reinstalling circuitblocks.

Any ideas?

Thanks in advance.

[maer_sf]

Oh, and just to add when getting into the circuitblocks app without the library update, the firmware updaters don’t work either.

[filipCM]

Hello there!

CircuitBlocks relies on installing the Arduino IDE and our Arduino platform containing code, libraries, and firmware for all our devices. If that step fails, compiling and restoring firmware wont work.

If CircuitBlocks fails to install the platform for any reason, you can do it manually by following the manual installation steps outlined here: GitHub - CircuitMess/Arduino-Packages: Contains platforms and board definitions for CircuitMess' devices. . For Wheelson use the ESP32 platform index.

After you install the platform through Arduino IDE, CircuitBlocks will detect it and you’ll be able to compile sketches and restore firmware.

If you still have errors after that, please contact us at [email protected]

Filip

[maer_sf]

Hi Filip, that worked, thank you. Circuitblocks will now open and update properly.

At this point, I get an Upload error when I try to restore the Wheelson Firmware. However, when I open a test sketch in Circuitblocks, the window says “Wheelson Connected”. I’m using a legit USB-C cable that came with ByteBoi.

I’m trying to get Wheelson updated so it can be controlled by ByteBoi.

Any ideas at this point?

Thx

[filipCM]

Hello again!

Unfortunately, without an error report it’s difficult to debug an error like this. I’m pushing an update tomorrow which will fix sending error reports and let you know when it’s out. I’ll be able to provide further help after that.

Filip

[chesteraustin]

I ran into the “Restoring firmware” issue with my Windows 10 machine. I initially downloaded the 64 bit version and could not restore firmware. I tried the 32 bit version and was successful.

[Sam_Parry]

Hello! I too am having the same problem after installing the ESP32 platform index with regards to updating the firmware. I am also having difficulties with what I can only assume is a software issue… Originally when I booted up Wheelson and did the initial hardware diagnostics, I got all the way through them except for the fact that the front left wheel did not turn.

Through further testing we found that when going forwards, all the wheels except the FRONT left wheel turn and when going backwards, all the wheels except the REAR left wheel turn.

Now whenever I try to run the hardware diagnostics, the system crashes and reboots on the LED test.

Help please and thank you!

Sam

[filipCM]

Hey guys! The update is pushed so you can send an error report now. If you have any issues contact us at [email protected] with your report and we’ll help.

@Sam_Parry The hardware test crash is fixed in the newest version of the firmware which you can install with the firmware restore. If the restore fails, please contact us at the email above with your error report. Send the report after the restore fails so it gets logged.

The issue with the motors seems like a hardware issue to me however. Otherwise the problem would be apparent on all Wheelsons. Contact us at the support email mentioned and we’ll get to the bottom of it.

Filip

[maer_sf]

Hi Filip,

I’ve upgraded to the 1.61 version, but I can not figure out how to get to or send an error report. If it’s supposed to be an option when the error comes up, it does not appear, and I don’t see anything new in the menus. Please advise, thanks.

[filipCM]

Hello!

After the error happens, it will get logged internally. You can then close the error message, scroll to the bottom, and in the footer you will see a “Send error report” button. Clicking it will open a window showing all the information which will be sent, which includes the error that happened as well as some other info about your system that might help us resolve your problem. When you click “Send report”, the report will be sent to tour servers, and you will get a report ID. Please send us an email at [email protected] with your problem and the report ID and I’ll be able to assist further.

Filip